Frequently asked questions

Got questions? Our Frequently Asked Questions page is here to provide the answers. If you need further help please don't hesitate to contact us.

We do ship Word Wide. We use a variety of international carriers including DHL and UPS.

Most EU orders are processed within 1-2 business days, and please allow 3-5 working days for shipment to reach you.

Most international Amarica, Canada, Australia, Asia and Africa  orders will be processed within 1-2 business days and delivered to you between 5-10 business days. Please note, bulk orders that require branding will take longer, and delivery times may vary depending on your destination, customs and  duties.

All products from Roux Professional produced in Portugal Designed in Germany.

There are a variety of ways in which you can pay for your order.


Payment in Advance


Tiers no minimum order quantity, you can order with embroidery uniforms such a chefs jackets, aprons, beauty tunics or healthcares work wear 1 pcs.

The cost of embroidery is dependent on the size and detail of the Logo, as well as how manhunts are required. In order to give a price pls send us your logo and pcs you need. Send us a  E-Mail

Yes, The presentation will then be emailed through to you for your feedback or to present to your team - we make you look amazing.

Unfortunately we can't send out free uniform samples. We recommend you visit our Düsseldorf or Lisbon office

You can return your order as long as the items meet our return conditions. You have 15 days to return your order from the date your order was received. Goods must be in original condition with all tags and packaging intact.

Please read the full details on our Returns page.

Yes, of course – all we need from you is the below information and we can then email you back a tax invoice for payment:

1. Product you would like to order
2. The quantities you would like of each product
3. Your delivery address and billing address

4. Your contact phone number for delivery